Benefits of ITIL

ITIL has been around for many years now. The ITIL concept emerged in the 1980s, when the British government determined that the level of IT service quality provided to them was not sufficient. The Central Computer and Telecommunications Agency (CCTA), now called the Office of Government Commerce (OGC), was tasked with developing a framework for efficient and financially responsible use of IT resources within the British government and the private sector. That all being said, it is a widely adopted form to help you business. Picking up presence in the US after being used extensively in Europe for many years. Here is a good 10 reasons to look into it , if you don’t currently have a process in place.

The Top 10 Strategic Benefits of ITIL

1. Provides a single, definable, repeatable, and scalable documented framework for IT best practices that flows across the IT organization.

2. Clearly identifies roles and responsibilities for IT Service Management.

3. Supports reducing IT costs and justifying the cost of IT quality.

4. Supports ability of IT to measure and improve internal performance and service provisioning.

5. Defines IT in terms of services rather than systems.

6. Supports improvement of user productivity.

7. Improves communication and information flows between IT and organization business departments.

8. Provides a framework for IT to support regulatory challenges.

9. Improves ability of IT to adjust as business opportunities and challenges are presented.

10. Improves relationship of IT with the business – builds trust.


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